Please read these Terms of Service carefully before using MyTailMail. These Terms govern your access to and use of the MyTailMail website, mobile application, community features, mail experiences, and related services.
By accessing or using MyTailMail ("MyTailMail," "we," "us," "our," or the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the Service.
These Terms apply to the MyTailMail website, mobile application, The Yard, Yard Pals, pen pal features, TailMail, seasonal exchanges, physical mail experiences, and other current or future features and services offered by MyTailMail.
MyTailMail is a pet friendship and pen pal platform designed to help pets and their humans form meaningful connections through real mail, community experiences, and related digital features.
Depending on the features available at a given time, users may create pet profiles, participate in pen pal or seasonal exchanges, connect with other pets, communicate through the Service, participate in The Yard, send TailMail, purchase add-ons or other products, and participate in other MyTailMail experiences.
MyTailMail may coordinate, produce, process, or fulfill physical mail and products directly or through third-party fulfillment partners. Where MyTailMail provides privacy-conscious or blind fulfillment, recipient and sender addresses are not disclosed to other participating users through the Service.
Features, products, availability, eligibility requirements, and Service functionality may change as MyTailMail evolves.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity that occurs through your account.
You agree to provide accurate, current, and complete information when creating or maintaining an account, pet profile, exchange registration, order, or other submission.
You must be at least 13 years of age to use the Service. If applicable law requires consent from a parent or legal guardian for your use of the Service, you may use the Service only with that consent.
You may not impersonate another person or pet owner, create accounts for deceptive or abusive purposes, or use multiple accounts or pet profiles to manipulate engagement, circumvent restrictions, or interfere with the Service.
We may restrict, suspend, or terminate accounts that violate these Terms or materially disrupt the Service or community.
MyTailMail is designed to create opportunities for meaningful pet friendships, but relationships between users involve independent individuals whose actions are outside MyTailMail's control.
MyTailMail does not guarantee that a particular pen pal, Yard Pal, or other connection will respond, communicate within a particular period of time, continue communicating, send additional mail, participate in future exchanges, or develop into an ongoing friendship.
Matching decisions may consider information provided by users and other factors MyTailMail believes may contribute to a positive experience. A match is an introduction and opportunity for connection, not a guarantee of compatibility, responsiveness, or continued participation.
Users agree to interact respectfully and understand that other members may choose whether and when to continue a friendship or conversation.
User safety and pet safety are important to MyTailMail. Where physical pet products, treats, gifts, or other pet-related items are offered:
No product is appropriate for every animal. Pet owners remain responsible for supervising their pets and determining whether any product, treat, toy, or other item is appropriate for their pet.
To the fullest extent permitted by law, MyTailMail is not responsible for adverse reactions or injuries resulting from inaccurate or incomplete information supplied by a user, misuse of an item, failure to supervise a pet, or circumstances outside MyTailMail's reasonable control.
Protecting member privacy is a core part of MyTailMail. Where MyTailMail provides blind or privacy-conscious fulfillment:
Users must not use MyTailMail information, communications, photos, profiles, packaging, mail, or other Service features to improperly identify or locate another member outside the intended MyTailMail experience.
Violations of address privacy or conduct that creates a credible safety risk may result in immediate restriction, suspension, or termination.
Users may submit photos, videos, captions, comments, messages, pet profiles, bios, reviews, and other content through the Service ("User Content").
By submitting User Content, you grant MyTailMail a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, format, and use that content as reasonably necessary to operate, improve, and promote the Service, subject to applicable law and our Privacy Policy.
You represent and warrant that you own your User Content or have the rights and permissions necessary to submit it and grant the rights described in these Terms.
You may not submit User Content that is unlawful, infringing, fraudulent, threatening, harassing, hateful, sexually explicit, excessively violent, cruel to animals, invasive of another person's privacy, or otherwise prohibited by these Terms or applicable Community Standards.
MyTailMail does not endorse User Content merely because it appears on the Service.
The Yard is MyTailMail's community space where pet parents can share pet photos, videos, stories, mailbox moments, friendship updates, and other appropriate content and interact with other members.
Content posted publicly to The Yard, including a pet's name, profile image, posts, captions, and public comments, may be viewable by people who do not have a MyTailMail account. MyTailMail may also feature eligible public Yard content on our website, social channels, or promotional materials in accordance with the User Content license above.
When posting community content, users should keep the focus on the participating pet and avoid unnecessarily identifying the pet owner. Users may not post another user's private mailing address or other private personal information in public areas of MyTailMail, including The Yard, without that user's permission.
MyTailMail is built around real pets, genuine friendships, positive participation, and meaningful connection. Members must use community features in a manner that respects other members and does not materially disrupt or overwhelm the community experience.
Users may not:
MyTailMail may establish reasonable posting limits, messaging limits, moderation practices, and other community safeguards as the Service evolves.
MyTailMail celebrates real pets, real friendships, and authentic moments. AI-generated, synthetic, digitally created, or substantially altered images and other content may be permitted for creative or entertainment purposes, but such content must not be used in a deceptive or materially misleading manner.
When appropriate, users should clearly identify AI-generated or substantially altered content so other members can understand that the content does not depict an authentic photograph or event.
MyTailMail may remove, limit, decline to publish, or reduce the visibility of AI-generated or substantially altered content when we determine that it is excessive, repetitive, misleading, spam-like, disruptive, or inconsistent with the intended community experience.
MyTailMail may introduce additional labeling requirements or limits for synthetic or AI-generated content as the Service evolves.
MyTailMail does not tolerate serious harassment, threats, hateful conduct, sexually explicit content, animal cruelty, credible safety threats, or other seriously objectionable or abusive behavior.
By posting, commenting, messaging, or otherwise communicating through MyTailMail, you agree not to submit content or engage in conduct that harasses, threatens, intimidates, abuses, impersonates, or targets another person or member.
We review reports as promptly as reasonably practicable. Depending on the nature, severity, frequency, and context of the conduct, MyTailMail may remove content, issue a warning, restrict features, suspend an account, or permanently terminate an account.
Serious violations may result in immediate restriction, suspension, or termination without prior warning.
If you believe content or behavior violates these Terms or our Community Standards, please use available reporting tools or contact hello@mytailmail.com. Where available, members may also use blocking tools to limit interactions with another member.
You agree not to:
MyTailMail reserves the right to remove content, restrict features, suspend accounts, or terminate accounts that violate these Terms, applicable Community Standards, or otherwise materially threaten the safety, integrity, operation, or reasonable enjoyment of the Service.
MyTailMail aims to provide thoughtful and timely customer support, but response times may vary based on message volume, complexity, business hours, holidays, and other operational circumstances. MyTailMail does not guarantee an immediate response or a response within a specific period unless expressly stated otherwise.
To help us provide efficient support, users may be asked to communicate through a designated support channel. Repeatedly contacting MyTailMail through multiple channels regarding the same matter does not guarantee or accelerate a response.
Users must communicate respectfully with MyTailMail personnel and representatives. Threatening, harassing, abusive, intimidating, or persistently disruptive communications may result in communication restrictions, Service restrictions, suspension, or termination.
MyTailMail may offer paid exchanges, TailMail, add-ons, physical products, gifts, or other paid experiences.
Because many MyTailMail products and mail experiences are personalized, customized, made to order, time-sensitive, or tied to a specific exchange, purchases may be non-refundable once personalization, matching, production, or fulfillment has begun, except where required by law or expressly stated otherwise at checkout.
If MyTailMail makes an error in personalization or fulfillment, or an item arrives defective or materially different from what was ordered, please contact us so we can review the issue and determine an appropriate resolution.
Any charitable, shelter, foster, sponsorship, or donation-related transactions identified as non-refundable at the time of purchase are non-refundable except where required by law.
Physical mail and products may be delivered through postal carriers and third-party fulfillment providers. Delivery estimates are estimates only unless expressly stated otherwise.
MyTailMail cannot guarantee postal delivery dates or prevent delays, loss, damage, misdelivery, or other events caused by postal carriers, incorrect information supplied by users, weather, service interruptions, or circumstances outside MyTailMail's reasonable control.
Where appropriate, MyTailMail may choose to replace, reprint, resend, credit, or otherwise resolve a fulfillment issue at its discretion, subject to applicable law and any product-specific policies.
MyTailMail may restrict features, suspend access, or terminate an account when we reasonably determine that a user has violated these Terms, applicable Community Standards, created a safety or privacy risk, abused the Service, materially disrupted the community, or repeatedly failed to comply with reasonable platform or support boundaries.
The severity of enforcement may depend on the nature, frequency, context, and seriousness of the conduct. MyTailMail is not required to issue a warning before taking action where we believe immediate action is reasonably necessary to protect members, personnel, privacy, safety, or the integrity of the Service.
Upon termination, your right to access or use affected portions of the Service ends. Certain provisions of these Terms that by their nature should survive termination will remain in effect.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
MYTAILMAIL DOES NOT WARRANT THAT THE SERVICE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT EVERY PEN PAL OR COMMUNITY CONNECTION WILL RESULT IN A RESPONSE, SUCCESSFUL EXCHANGE, COMPATIBLE MATCH, OR CONTINUING FRIENDSHIP.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MYTAILMAIL DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MYTAILMAIL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MYTAILMAIL'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO MYTAILMAIL DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the limitations above may not apply to you.
By using MyTailMail, you agree that we may send communications relating to your account and use of the Service, including:
You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications. Unsubscribing from marketing communications does not prevent MyTailMail from sending transactional, administrative, safety, or legal communications necessary to operate the Service or manage your account.
Your use of MyTailMail is also subject to our Privacy Policy, which describes how we collect, use, store, and disclose personal information.
MyTailMail may modify, add, discontinue, restrict, or change features of the Service as the platform evolves.
We may also update these Terms from time to time. When required by applicable law or when changes are material, we may provide notice through email, the Service, or another reasonable method.
Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
These Terms and any dispute arising from or relating to the Service will be governed by the applicable laws identified by MyTailMail, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Additional dispute-resolution, venue, arbitration, or other legal procedures may apply as separately disclosed by MyTailMail or as required by applicable law.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
MyTailMail's failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.
If you have questions about these Terms, please contact:
hello@mytailmail.com
MyTailMail
mytailmail.com